Terms of service

THEIOIOIO Terms of Service

Last updated: November 5, 2026

About this store

This website is operated under the THEIOIOIO brand. These terms explain how you may use the website and place orders. By placing an order, you agree to these terms and to the policies linked below. Nothing in these terms limits rights that cannot be excluded under applicable law.

Products and information

We sell children's clothing. Product descriptions, sizes, colors, images, availability, and prices are shown on each product page. We aim to keep this information accurate. Screen settings may cause colors to appear slightly different. Please review the product details and your order before checkout. If you have a question about a product, contact us before ordering.

Prices and payment

Prices shown for United States customers are in US dollars. The total payable amount, including any applicable shipping charge, is shown at checkout before you confirm payment. Available payment methods are displayed at checkout; PayPal is currently offered. We do not charge an order until the checkout process confirms payment.

Orders

After an order is placed, we send an order confirmation to the email address provided at checkout. An order may be unavailable because of a stock or pricing error. If we cannot fulfill an order, we will contact you and refund any amount paid for the unavailable item. Please provide accurate contact and delivery information so we can process and ship your order.

Shipping

Shipping options, charges, and estimated delivery times are described in our Shipping Policy and shown at checkout. For United States orders, Standard Shipping costs $8.99 USD and is free for orders of $99.00 USD or more. Orders are typically processed within 1–2 business days, and estimated delivery is 7–14 business days after dispatch, depending on destination. Delivery estimates are not a guarantee of a specific arrival date.

Shipping Policy: https://theioioio.com/policies/shipping-policy

Returns and refunds

Our Refund Policy explains the 14-day return request window, eligibility, return shipping costs, and refund timing. Please contact us before sending an item back. The policy does not limit any additional rights you may have under applicable consumer protection laws.

Refund Policy: https://theioioio.com/policies/refund-policy

Website use

You may use this website to browse products and place lawful orders. Please do not interfere with the website, attempt unauthorized access, or use its content in a way that infringes another person's rights. THEIOIOIO names, images, and website content may not be reproduced for commercial use without permission, except as allowed by law.

Privacy

We handle personal information as described in our Privacy Policy.

Contact and changes

For questions about an order or these terms, email support@theioioio.com. Our current contact information is available at https://theioioio.com/policies/contact-information. We may update these terms by publishing a revised version on this page. The terms available when you place an order apply to that order, unless applicable law requires otherwise.