CUSTOMER CARE / RETURNS
We want you and your little ones to love your THEIOIOIO purchases! If something isn't quite right, we're here to help.
We accept return requests made within 14 days of the delivery date.
Please contact us within this period to begin your return. Once you have contacted us, please send your item back within 14 days, following the return instructions provided by our team.
This policy does not limit any additional rights you may have under applicable consumer protection laws.
To qualify for a standard return, items should be in their original, resalable condition:
Non-returnable items: Where permitted by applicable law, items explicitly marked as Final Sale at the time of purchase, gift cards, and intimates or swimwear with removed hygiene seals are not eligible for change-of-mind returns.
Regular discounted or Sale items are not automatically considered Final Sale.
These exclusions do not affect your statutory rights regarding defective, damaged, or incorrect items.
To request a return, please email our customer care team at support@theioioio.com.
Please include:
Our team aims to respond within 1–2 business days with the next steps and return shipping instructions.
Please contact us before sending any items back, as the return address may differ from the original shipping address.
For sizing, fit, or change-of-mind returns:
Customers are responsible for return shipping costs. Original shipping charges are generally non-refundable, except where required by applicable law.
For damaged, defective, or incorrect items:
Please contact us with clear photos. We will help resolve the issue at no additional cost to you, including covering necessary return shipping costs where applicable.
As our inventory changes frequently, we do not offer direct exchanges.
If you would like a different size or color, please request a return for your original item and place a new order for your preferred item.
Once we receive your returned items, we will inspect them and notify you of the refund status.
Approved refunds will be issued to your original payment method within 14 days of receiving the returned items, or earlier where required by applicable law.
Where applicable law requires a refund of eligible original standard delivery charges, those charges will also be refunded.
You will receive a confirmation email once your refund has been processed. Please note that your bank or payment provider may take additional time to reflect the funds in your account.
For any questions, feel free to reach out to support@theioioio.com. We're always happy to help!